Withdrawal policy

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party you have appointed, who is not the carrier, takes possession of the goods or, in the case of partial deliveries, the last delivery. To exercise your right of cancellation, you must inform

• Alpine Naturprodukte GmbH Anichstraße 19/13, 6020 Innsbruck, Austria, Fax: +43 5412 64128, Telephone: +43 5412 64128 99, E-mail: info@kaufhausderberge.at

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) or orally (e.g. by telephone) of your decision to cancel this contract. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send the communication concerning the exercise of the right to cancel the contract before the cancellation period has expired.

Please note: The right of cancellation does not apply to the following orders for consumers:

• Custom-made or special items (articles with initials or logos) that are not pre-made and tailored to the consumer’s needs.
• Goods that are liable to deteriorate or whose expiry date would be exceeded quickly.
• Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, in particular all opened cosmetic and body care products and food supplements if the packaging of these items has been opened or unsealed.
• DVDs or CDs that are delivered in a sealed package if the seal has been removed after delivery.

Go to the online cancellation form

Consequences of withdrawal

If you withdraw from this contract as a consumer, we shall, without undue delay, reimburse to you all payments received from you, including the costs of delivery (with the exception of additional costs incurred due to your choice of a delivery method other than the least expensive standard delivery offered by us), and in any event not later than fourteen days from the date on which we were notified of your decision to withdraw from this contract. Unless explicitly agreed otherwise with you, reimbursement will be provided by the same means of payment that you used for the original transaction; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until you have returned the goods to us or have provided proof that you have returned the goods, whichever is earliest.

You must return or hand over the goods to us without undue delay and in any case within fourteen days at the latest from the date on which you notified us of your withdrawal from this contract. Dispatching the goods to us before the end of this fourteen day period shall be sufficient for compliance. You bear the direct costs of returning the goods.

You will only be charged for a depreciation in the value of the goods if this depreciation is due to handling the goods in a manner that would not be necessary to check their condition, properties and good working order. This includes, for example, an inspection as would have been possible in a retail outlet. In addition, you can avoid the obligation to pay compensation by refraining from using the items as if they were your property and by avoiding any actions that might impair their value.