Withdrawal policy

Withdrawal policy

You have the right, without stating reasons, to withdraw from the contract inside of fourteen days. The withdrawal period is fourteen days from the date on which you or a party authorised by you, who is not the transport provider, took possession of the delivery or, in the case of partial deliveries, took possession of the final delivery. To exercise your right of withdrawal, you must

• send a clear declaration to Alpine Naturprodukte GmbH Anichstraße 19/13, 6020 Innsbruck, Austria, fax: +43 5412 64128, phone: +43 5412 64128 99, email: info@kaufhausderberge.at

in writing (e.g. by post, telefax or email), stating your decision to withdraw from the contract. You may also do so verbally (e.g. by telephone). Feel free to use the attached model withdrawal form for this purpose. But you are not required to do so. For compliance with the withdrawal period, it is sufficient that you send the declaration exercising your right of withdrawal before the withdrawal period expire

Note: The right of withdrawal for consumers does not apply to the following orders:

• Made-to-measure and custom products (items with initials or logos) that are not prefabricated and are tailored to the needs of the consumer.

• Easily perishable goods or those with a short shelf life.

• Goods that are delivered in a sealed form and, for reasons of health protection or hygiene, are not suitable for return. This applies in particular to all opened cosmetics and personal care products as well as food supplements if the packaging on these items has been opened or unsealed.

• DVDs or CDs that are delivered in a sealed package if the seal has been removed after delivery.
  Download the model withdrawal form

Download the model withdrawal form

Consequences of withdrawal

If you withdraw from this contract as a consumer, we shall, without undue delay, reimburse to you all payments received from you, including the costs of delivery (with the exception of additional costs incurred due to your choice of a delivery method other than the least expensive standard delivery offered by us), and in any event not later than fourteen days from the date on which we were notified of your decision to withdraw from this contract. Unless explicitly agreed otherwise with you, reimbursement will be provided by the same means of payment that you used for the original transaction; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until you have returned the goods to us or have provided proof that you have returned the goods, whichever is earliest.

You must return or hand over the goods to us without undue delay and in any case within fourteen days at the latest from the date on which you notified us of your withdrawal from this contract. Dispatching the goods to us before the end of this fourteen day period shall be sufficient for compliance. You bear the direct costs of returning the goods.

You will only be charged for a depreciation in the value of the goods if this depreciation is due to handling the goods in a manner that would not be necessary to check their condition, properties and good working order. This includes, for example, an inspection as would have been possible in a retail outlet. In addition, you can avoid the obligation to pay compensation by refraining from using the items as if they were your property and by avoiding any actions that might impair their value.